Refund & Replacement policy
This business is a entity of Aritra Infra
- We have a 7-day return policy (post-delivery), i.e you have 7 days after receiving your item to request a replacement.
- Refund will only be processed under the following conditions:
1. The product/s you received do not match your order.
2. The product/s is/are defective. Theproducts was/were dama ged during shipping. The shipment was lost during transit.
3. To be eligible for a return product should be in unused state with its original packaging. Proof of purchase will be required to process the return.
4. It is mandatory to create an unboxing video with shipping label visible while opening the parcel, we would request you for the same in case of refund or return or any replacement cases. - If your return is accepted, we’ll send you instructions on how and where to send your package.
- Refunds for items sent back to us without first requesting a return will not be accepted.
- For any queries related to return contact us at info@formetry.in
- Return timeframe:- if return is accepted return product will be delivered within 7-10 business days
- Replacement timeframe:- if replacement is accepted replaced product will be delivered within 7-10 business days.
- Exchange timeframe:- if exchange is accepted exchanged product will be delivered within 7-10 business days.
- If refund is accepted , refund amount will be credited back to original mode of payment within 7-10 business days